Sars is so useless

Sars is failing their clients by not doing a proper job, they assist us via telephone so I visited Sars in Bloemfontein and they shows me that my medical aid was not added then they made ADR for were they told me SARS will get back to me after 21 days so after 21 days they told me to submit the document,. They gave me another appointment and they did not help me. Then I keep on having appointment with SARS but was so useless. On 2022-02-13 I received a final demand letter from sars that i should pay them within 10 days or they will send the sheriff but my assessment was not done properly, so Sars does not want to admit their mistakes. I do not have a problem to pay when sars can do my assessment fairly and we are living in a democratic country and I have a right to exercise my rights to be treated fair and with decent manner.The only person I want to talk with a senior official of Sars. The personel of Sars they do not follow batho pele principle, so I feel angry and I am stressed with this thing but anyway I will wait for the court order.