SARS IS PATHETIC

PLEASE ADVISE HOW IT IS POSSIBLE THAT I PAID OVER R20000 OUT OF MY POCKET TO MY MEDICAL BILLS OF WHICH MY MEDICAL AID DID NOT COVER AND STILL WHEN I CLAIM BACK FROM SARS I DONT THAT MONEY BACK???? I SUBMITTED MY RETURN TO SARS AND THEY HAVE SUCH A HUGE DELAY OVER THE PHONE AND IN THEIR BRANCH, CALLED THE MEDICAL AID AND THEY ADVISED THAT I CLAIM BACK FROM SARS FOR 2018. I WANT MY MONEY BAC****!!!!!!!!!!!!