Sars is pathetic

<p>I have submitted my income tax return on the 1st July i submitted my requested documents on the 4th July. After not receiving a payment after 21 days, i called them then was, advised i needed to into the nearest branch to verify my details which i did and i received an SMS and got a case number this was on the 12th September. After not receiving payment i called again and an agent told me that my account has a stopper on she couldnt explain what it was or how long ect i got another case number. On the 4th october i went into the branch again to query exactly what the problem no one can really help you i just got another case number. I phoned again at the end of october same story then i went into the branch again same story. So i lodged a complaint on e filling without any luck. Now i phone again the lady says my account has been approved on the 30th november the refund must just be authorised but she cant tell me how long. So i get another case number. Except the whole process that's so frustrating these agents are clueless and rude. Maybe if sars could just give u feedback on the e filling system that would take pressure of the staff and staff should get proper training. Its impossible that after almost 6 months i am still nowhere and i dont know when i can get my money its not even alot of money</p>