SARS is ****ming me of my refund.

I have been trying to get my refund since last year (2024). When uploaded documents for bank details change, I had to wait 20 working days for them to tell me it wasn't sufficient and closed the case without consulting me. After calling quite a number of times and have Elsie disconnect the call on me. I then took it upon myself to book a branch appointment so to submit documents in person. When I left the branch the lady assisting me advised all was submitted and there was nothing further I needed to do under my EFILING profile. 3 days later, SARS opens up a case to verify banking details. And everytime I call the call centre I am told my case is being a case is being escalated. Today I spoke to *****gwa, supposedly a Teamleader who was just as useless. Now, what's funny is that if I was the one owing SARS, they'd know which bank account to take from but because they owe me a refund I need to be sent from pillar to post. Oh another funny thing I learnt today was the bank statement cannot be used as a proof of residence by *****gwa, but when I went to the branch they accepted. Which makes me wonder if SARS consultants receive different training. On the 31st of January I went online and submitted the documents again, altogether with the selfies required with case number and date, ID , proof of account and proof of address. Yet they still cannot pick that up on their system to date. What a waste of government resources that place is hey.