SARS is *********** and arrogant!!

<p>We are waiting for a refund from SARS - only to be told we need to go into the contact centre to verify our details. We did this in November 2016 but went in this morning. We arrived at the Alberton Branch, advised the person serving us that we BOTH needed to verify our banking details. We were issued with a ticket @ 11h20, eventually we were served when I tried to get my details verified by the consultant who helped my partner, I was told I needed another ticket as they only have 19 mins per ticket, and the time is finished I need to get another ticket as they cannot help me under the same ticket. Amazing that it takes 19 mins to check a certified ID copy, proof of address and bank details??? While she was still busy I went to get another ticket issued @ 12h51. We went back into the queue, in the meantime the consultants are sitting at there desks, others are wondering around and chatting BUT no one serves any customers even though the waiting area only has about 20 people waiting (which is very quiet for SARS. Once again we wait while all around the SARS staff are doing nothing. Eventually out of total frustration I stormed out at 13h45 as I actually have to work for my money. Clearly SARS has not concept of Customer Service and pays their staff whether they work or not with my hard earned tax money. What happened here SARS used to be on top of their game?</p>