SARS is going dawn the drain like Eskom

My name is Sizwe Mcubuka and my case number is *** I am getting a really bad service from SARS and no one seems to be taking any responsibility for their role I can't even get to speak to the supervisors, consultants are just rude and confused about their systems they work with.sars blatantly **** to the clients and says it take 21 business days to verify our documents but even after 31 days no can even explain to me what's happening to my documents why am I not getting my returns.their systems is not working for us as the clients the management should all just be fired to open a space for more competent and capable individuals.