SARS is F'ed UP!!!!

Been on hold for 2 days, the contact center is TERRIBLE! I am trying to get my E-Filing user and password but its such a nightmare. They wont give it to you online on the phone app and say you need to call the contact center. Call the contact center and I am put into a que with a 'case number' which is useless cos it does F'All or gives you nothing!(I have over 20 of them) they say you on hold for 10 or 4 mins but hours later you still on hold! I was hold for 1 and half hour went from number 1709 to number 18 and the call gets dropped! emailed them and was told call the F*ing contact center called was and back in the que this time the number I was given was over 2 thousand! emailed them again, no reply...called contact center this morning at 8:15 was told call will be answered in 4 mins and I was number 365! its now an hour later! What the F!!! are this bunch of Aholes doing to us!!!