SARS is deducting money for no reason

Last year I made a mistake on the SARS app and they ended up blocking me and requesting for documentation. I did send the documents. It took time to solve my case, kept calling to ask how far are they with my case they told me that they are still busy with it. They told me to wait for particular working days to pass in order for it to be resolved but still took long. So roundabout October/November 2023 they started deducting money straight from persal without any acknowledgement until January 2024 due to because I have taken them to tax ombudsman to solve my case and they did refund me back. So in February 2024 and march 2024 they did deduct again. They now owe me money again for the two months deducted. I am so ****ed and sad because they are fast to take my money but to bring it back they are taking so many days. I want to know why is SARS doing this to me because they are just straining me for no reason. I did send proof through my payslips it's going to take 21 days to be refunded. I am scared because they might take money again in April. SARS can you please solve this