SARS IS A SINKING ****** MESS OF A SHIP!

I have recieved a letter from SARS stating that I must update my banking details on e-filing. As per their call-centre request I also got the instruction to send my doducments to their Contactus email. That email is bouncing back all the time as the inbox is full. So I tried uploading my details again on e filing did that and then tried calling them. What a nightmare! You have to wait at least one hour to get through. As for a callback and they do not know where to go and have a look or what to do. Ask for help in regards to the documentation they do not know. They constantly remind you of "we work from home" as if that is an excuse. We all work from home. Then you try and send the email again- bounce bounce bounce. Then they want to rewfer you to make an appointment. First appointment date available in three weeks only. Then you ask them for the Witbank SARS branch number - nope no can do. Then you send your documents again. It goes through and you try and call and follow up on your payment. No answer. Then they tell you go into the branch. Well I cant because it is 180 kilos away from me. I need to at least know if it will be worth my while. Tey give you reference numbers. Then they say but that refertence number is for VAT. I am not VAT I am normal PAYE. Then they give you more numbers (I am at number 8 now) then you upload your documents to e-filing and they dont know what to do when you speak to them. "Oh yes we can see it is uploaded but we do not know what will happen next. Then you as when will I be paid. No it must be verified. Okay so you send all your verified douments again. You call again ask for a call back. Two hours later the phone rings. Okay security check again. Okay now you ask have you reieved my documents ? "Yes" they answer. Ojkay now what when will I be paid. "We dont know" then can you escelate the problem. "Nooooo" they say. Why not? "No we work from home" - Okay so can I conta t a manger "Nooo" they say again. I ask so what will happen now... Will I get my money - "We don't know Sir" they answer. Lastly you send an email to the complaints line. - An automatedresponse comes back. - You wait a few days still no reply. You wait another week - no reply - you wait another month - no reply. you call again and again and again and again. nobody can hep you. You make another appointment " She speaks like this "Jaaaa ne!!!!" she is "tuning" you. She is arrogant. You keep your calm and try and ask for help. "No I cannot help you sir, I can only ask you call *** and ask option 2. Then you tell her but they said I must call you on option 0 then she sais no you must do that. then you ask why She sais "I dont know Sir we are working from home" WHAMMMM you are back at square one as the email you sent bounced back again three hours later as their inbox is full. You contimplate and think where has this country gone to.how did we get ourselves in this dumbfound situation. How can people be like that? How can they try and help but they make excuses all day long. How must they feel at night when they close their eyes. Do they anticipate telling people tomorrow again " We dont know" or "We work from home" as an excuse. I cannot imagine a worst scenario. Staff that annot help. Senior managers that do not grab a problem situation and sort it out. People sitting at home and making excuses. Tax payers getting apointments in three weeks from now. I simply am frustrated to the bone. My core wants to puke when I just think of this horrible situation. I cannot get my money from SARS. Nobody is listening to me and nobody is doing anything about my case. They do not react. They do not care and they do not think it important to help. Only one person called Lesedi was able to help. Thank you Lesedi. I wish I can speak to you again as you knew what to do. I cannot though as the system puts me through to the one say " Jaaaaaah neeee" - I need help SARS HELP ME PLEASE!!! I HAVE UPLOADED MY DOCUMENTS IT IS ON MY PROFILE *** Look people look! Do my refund it is my money! The money was paid over on my old tax number now I have a new one it is still my money and I want it t be paid. Can you please call me and sorty this out. Look on e-filing al my documets are now on there. Bankacc, ID proof of bank, proof of address, selfie everything! Call me SARS my Cell is *** PLEASE CALL MEor mail me *** PLEASE HELP.