SARS INEFFICIENCY COSTING TAXPAYERS A FORTUNE

I started to receive notifications about penalties from SARS. Knowing that I had submitted all my returns successfully, I checked my e-Filing and noticed and issue with the last one. I start getting these notifications like a year later. I make a telephonic appointment with SARS (because that's the latest way they can make the experience as inefficient and pathetic as possible) to be told to resubmit my last return. I did so... Only that didn't help, because I keep getting penalised on the outstanding fee and my penalty is now gastronomical. Trying to get a walk-in appointment either via sms or via the links provided seems to end in either no sms confirmation and no response back from the online request. And there is no way they will assist when you just walk in (Randburg SARS office). I managed to contact someone at SARS that I dealt with in the past, hoping they will assist me in fast tracking this so that I can resolve this without my penalty inflating even more, but guess what... I was told to make an appointment and go through the same dumb, inefficient process!

Is there ANYONE at SARS willing to assist... Your inefficiency is costing me a fortune!!