SARS Individual Tax Return Complaint

My name is Joyce Taunyane.

I’m very disappointed with the service I have received at SARS Welkom Branch. I did my tax return at the branch on the 31/01/2020 and was advised that my request will take up to 21 days because of the outstanding return of 2007 which I didn’t have a problem with. To date my query is not yet resolved, in fact it is still pending because the Branch advised me this morning that it was allocated to Head Office in Bloemfontein and it has been assessed yet. My frustration is if I didnt visit the Branch today, I was still gonna pend till when I have no idea. I spoke to the manager today at SARS Welkom Branch who assured me that this query will be solved although she didn’t wanna commit herself about the turnaround time. I find it very odd or frustrating that I large organization like SARS doesn’t have turnaround time in place even though I was advised that I will receive my refund after 21 days. I need Senior Manager to ensure that my query has been resolved within 3 working days because I am not willing to wait for another 21 days because of someone else’s incompetence.

Case Number; *** Case Number: ***

Regards, Joyce Taunyane / ***