SARS ***********

On the 17th of August 2021 I submitted all my supporting documentation on the SARS website. I get audited every year because I am a Locum pharmacist Assistant. I've been phoning SARS everyday since Tuesday 14 September 2021. Everyday I get a new case number and no one can tell me why I don't get my refund. The call center agents assure me everyday that they will escalate the matter. I phoned again today, because I haven't received my refund yet and the call centre5lady said that my bookkeeper friend also submitted documentation on the 31st of August and that resetted the whole process. I explained that it was exactly the same documents which I submitted the 17th of August. I have asked them everytime to get a supervisor or manager to phone me, but no one has called me back or emailed me. My latest case number is ***. If you owe SARS R100 they will hunt you down to get it, but if they owe you money it's hurry up and wait with a long list of excuses.