SARS INCOMPETENCY & ARROGANCE

<p>It so amazing that out of the 549 complaints on this platform there's not even 1 response from SARS and that just shows utter arrogance. I submitted my documents on the 4th August 2016 and was given a figure as my refund but everytime they have to pay they tell me that there's a stopper on my account and that I need to submit the same dicuments again. This has been going on for five times now whereby I have to take time off from work and queue for an average of 3 hours at a time to submit the same documents over and over again. Last Monday 12.09.2016 I insisted on seeing a manager and a coloured employee introduced herself as Gloria said she was a senior consultant and explained that they have just had a meeting about this new stopper issue and they were resolving it and I should be paid shortly, up till today 15.09.2016 nothing has been paid and their call centre still tells me there is still a stopper on my account. This is ****** ridiculous and pathetic. I demand a response from SARS.</p>