SARS - INCOMPETENCE

Sars has a technical problem on efiling, which caused me not to be able to login... Reported to SARS, Case number given on 23rd August, and told it will take 21 working days for the issue to be corrected. But due to this me as the representative of the company I work for, could not submit our VAT and Securities Transfer Tax (STT) returns. Was able to do VAT payments but no returns submitted. But the big hurdle is that STT can only be done via the eFiling system, so no manual deposits can be done. This return has to be submitted by the 14th day of the new month, if it falls on the week-end it must be done on the Friday before. This return is in the Millions, late submission creates Penalty and Interest charges, which can be waivered as it is SARS Technical issue, but you have to go to a SARS branch and submit your objection and give them proof.

Here you are trying to get help to sort out a problem and it is if they really don't care, One case number after another. I sent an email to ***, hoping that a person could assist me maybe, got an email back saying: THE RESOLUTION TO YOUR QUERY IS A FOLLOWS: - PLEASE CONTACT THE CALL CENTRE.

Really, I am beyond frustration... This is why nothing works in this country...