SARS inadequate staff and lack of competence of branch management

Sars Paarl- I have been at Sars Paarl since 11am today , it is now 15.14pm and I haven't been served. When I arrived at the Sars Paarl Branch , Jolynn April , Branch Manager whom advised that the waiting period would be 5hours. This was so unwelcoming. When I eventually got into the waiting area at 14.15pm as most of my time was spent outside, I observed and found that tax returns were not attended to as promptly. However, Sars queuing system fails them or could it be lack of adequately trained staff or lack of incompetence. I NEED TO KNOW EXACTLY HOW DOES SARS PAARL BRANCH GET THIS WRONG TWICE IN A ROW. SARS PAARL YOU FAILED ME TODAY AND SO MANY OTHERS THAT TO THE TIME OFF TO BE HERE. ! I NEED ANSWERS... I'M SO IRATE AND AGGRIEVED RIGHT NOW. NO LONGER MAKING USE OF THIS BRANCH! THE BRANCH MANAGEMENT IS POOR AND NO ONE ENGAGES US OR INFORMS US AS TO WAITING TIMES. POOR SERVICE INDEED! DO NOT MAKE USE OF SARS PAARL. .. NO WONDER THERE ARE SO FEW PEOPLE SUBMITTING HERE TODAY. SAD AND SORRY CASE.