Sars in Chaos

When i retired i phoned Sars to enquire if i need to submit and the reply was due to this unique i don't have to submit.But in November i received a fine for not submitting my tax return for 2022.I phoned again and the reply now was i have to submit.I completed all documentation and ask about the penalty as Sars now owe me money.The reply was that they will deduct it from what they owe me.But on the 5 th of December 2022 i receive an sms that i must first pay the penalty before i will receive my refund.I paid Sars on the 5 th of December 2022 on Absa internet and now i am still waiting for the refund.