SARS Human interventions urgently needed

I am trying to interact with someone at SARS to help me correct my PAYE and VAT. This seems to be an audacious task as I can not have a one to one with a person that can sit and take me through a process to resolve my issues. Instead I have to go on to e filing and create a dispute or reason, but even this is not what is needed to help me as notifications get issued which do not always resolve matters.