Sars horrible service

I am very disappointed with the service I have received twice now. This is my first time I have done e-filing on my own and it was abit complicated so I called the contact center and to my surprise the consultant I spoke to was very impatient and rude, her tone was horrible.

Sars is owing me a credit which I have been banking on and I haven't received any feedback so I called the 2nd time around, the called then dropped after I have been waiting for a long time to speak to someone, nevertheless I called again and I spoke to a consultant who was distracted and unhelpful. She then told me Sars is holding my money because I need to send documents, so I asked her what docs and she told me open my statement online and read out every line to her of the 4 page statement, I was shocked by this as that's is something she should have access to. While I was reading she kept acting like she can't hear me and disconnected my call as it was almost time for her to knock off.

I am very frustrated and anxious about this as I as a South African citizen should not be treated this way. I don't understand the need to file for our taxes when we are just treated like nothing. How are Sars consultants trained when they have no service ethicate or willingness to help.

I have submitted my e-filing on 25 August and I still have no outcome of this situation.