SARS heartache

I submited my tax returns on 23rd July 2019 and got a response that I was going to be refunded. I was then told it went for audit for 21 working days, when that lapsed I was told to bring my bank statement, proof of address and ID, I took then in on 5th September 2019 and they told me I will get my refund by end of that month. When that failed I followed up telephonicaly and was told the refund had bounced back hence they needed my bank details however the consultant that helped me did not do what they were supposed to have done but was told to wait 24 to 48 hours for a response that also failed. I called and was told a complaint was done and I will get an sms and the matter will be resolved within 24 to 48 hours but that did not happen. I 5hen called again on the 2nd Oct 2019 and was told the complain was not done so I requested to speak to the manager by the name of Carherine and she said she was doing the complaint and I will get an sms confirming that and the matter will be resolved within 24 to 48 hours (***)and its now 3 days later. I received the sms about the complaint ***. I called this morning and requested to speak to the manager by the name of James ans he could not care any less and I asked him to get catherine to call me within 15 mins or I will take the mater to the media and complaints body.