SARS has no accountability or responsible service delivery to compliant tax paying citizens - disgusting

“With effect from 1 December 2021, SARS has been empowered to levy a late submission of return penalty where one or more personal income tax returns are outstanding. As a transitional measure for the first year, the one tax return or more rule will only apply to the 2021 tax return,” it said.

What are the compliant tax payers recourse when ineffective customer service , non accountability and incomptence experienced with both their call centres and " telephonic appointments " I have been attempting through volumes of emails to *** to have my " stopper " query on a case pending since July without any assistance , incorrect and conflicting information provided even though I have loaded their requested documents on e-filing. Request for my address , bank details and ID which is a joke since they have this on all my previous and current 2021 return. An absolute joke and reflection of the service that ordinary complaint tax payers have to endure.