SARS - EXTREMELY POOR SERVICE - THEY DESERVE NO STARS

Actually not even one star for SARS.

My husband is so fed up with SARS that he does not even want to speak to them. SARS has money that is due to him and them not resolving the problem. Previously they paid it into our joint account, but rules have changed and he had to open his own account - which he did and supp**** them with the information as requested. On their system they need to cancel the "old" account the money was paid into. Now because both the old and the new is on their system the money is not being paid out. it can be done by the click of a button.

So i decided to call to ask for assistance. Already worked up as we had no service from them at all - Norma Vercuiel said she would not assist me, i asked her to call my husband which she said she cannot do and told me that she is going to put the phone down in my ear. I wanted to stay on the line until the issue was resolved.

So we are back to square one - SARS not doing their job and holding on to the money due to him.

If i were her i would have looked into the issue and see how it could be resolved in stead of just declining off the bat. She could have shown more compassion with a frustrated "client", but it seems they are lacking in that area too.

Their website is also not user friendly when trying to download the complaint/ombuds man forms. Not helpful at all.

Extremely poor service! No words to describe how bad!!

My reference number with them: ***