SARS - Expected Non Performance

<p>It is with great disappointment and historic expectancy that I am now laying a complaint against SARS for no assistance provided regarding my 2017 Tax submission.</p> <p>I have emailed before requesting assistance to fix my e-filing profile as there is someone else’s details on my profile. Within the last tax year, I have had 2 employers but have 3 IRP5’s including 1 from an Old Mutual employer I have NEVER worked at before. Also my medical aid details are incorrect and certain details missing. After standing in a queue for 2hrs at Boksburg SARS, I am told at information there is nothing they can do until I provide proof of address, ID and bank statement. For someone like myself who is taking time off work to sort this out, SARS is not empathetic at all and obviously too busy to assist in any other way. If I had the luxury of obtaining all these documents, I would of and now to my disrepute, I stand here unable to obtain any documents and in no position to gain more time to sort my issue out. Surely it can be seen that there is employment from 2 different companies that overlap and there is an issue but obviously we are not that technologically advanced as yet in South Africa.</p> <p> </p> <p>The lack of assistance available is shocking as I am a religious online tax submitter and now must reform to these long queues and *********** staff of SARS. This is unacceptable as I am not the one who has made this error but now must spend MY time fixing it. If that is the case, SARS should not expect a submission from me anytime soon.</p> <p> </p> <p>A valued customer, Virgil Van Wyk.</p> <p> </p>