Sars efilling brilliant backup system not

It has definitely been a tough year for all. I know because I have experienced it. But along this journey I was fortunate enough to have my efilling mobi app and profile attended to simply because I app**** for the 350 grant assistantance of which I was informed that I had a irp5 registered from my previous employer from the previous year. I had been let go as well of which is a separate issue which was attended to by cc a. I had made a appointment with sars to follow up and see if it will be possible for a tax return. I was contacted and informed it would not be beneficial for to complete the return. The sassa grant kept on coming back to me declined irp5 registered of which I acted upon and went to the efilling app to see what was going on. After a while of working out and getting everything correctly filled in. I filed the tax return, which was Done on the 20th of December. It should have done sooner. The following day I was informed that I was due a bit of money back. I just had to update my banking details of which I did. It was submitted and it was received. I was informed that it would take twenty one days to be processed. I am still waiting. I have contacted the call centre on numerous occasions. I keep on getting good and bad service. I have emailed them. And I have so many different case numbers I am collecting a file. They keep on telling me that they are confirming my details yet I am complainant on all that was submitted. It is unacceptable and disappointing that this has occurred to such a simple action. Please sars... You can do better