SARS EFILING TEAM FAILING TO ASSIST

I have spent more than a month to resolve my efiling issues. Every consultant you get over the phone tell you his/her story and at the end of the day the issue is not solved. I asked the case to be ascalated to the second level of support and it took more than two weeks for the Subject matter expert to call me and when she called me it was more of a show of what she knows, do this do that ….. wait for 5 working days the issue will be reolved and after waiting NOTHING. Does SAS efiling team have an employee who can go extra miles and assist me please?