SARS (Dube) Incompetence

I was at SARS Dube branch in Soweto to register my child for Tax Ref. number,and I cannot believe the level of incompetence the branch manager(Collin Khorombi) was. He told me that I cannot register my child because I had an abridged birth certificate, his reasons was my child birth certificate does not indicate that I am the real father of the child,this despite the fact that I was with my son and we bear the very same surname.We argued, and I left for SARS Orlando Power Branch,the Receptionist was very professional and she just told me that SARS do not do that in the branch and I can only do it via Efilling and within 30 minutes of registering I had everything,I wanted. SARS,please hire people who knows what they are doing.