SARS does not care!!!!!!!!!!

I changed my bankdetails for my refund on e-filing to an account which is already registered and valid on my SARS Efiling. SARS went and paid it over to an account which im no longer using. After being caller nr 525 in the que, they answered and notified me i should go to the bank and request that the refund be moved to another account. I did notify sars that my details changed and this is their mistake, now they can not assist me? Its level 4!!!!!!! we can not risk going to the bank!!!