SARS DODGING ***** HERE

I need someone from SARS to at least try and help. I submitted my returns in August already, still havent received my refund. I call religiously once a week, waiting on the cue for an hour with my phone bill. I have made telephonic appointments, today I had my in-branch appointment and I was told the issue is with the back-end team - they are unable to help as the back-end team sits with requests and they cannot do anything for us. Who are these back-end people that take 5 months to respond, the lady in at the Alberton branch advised that all my documents have been submitted and the stopper just needs to be lifted. I have probably made 30 calls to SARS in the interim with no help, I dont know how many case numbers I have. Is there a way to reach SARS??? Apparently the back-end people are not responsive and prioritize only what they want to prioritize. I need help please, it has been 5 months!