1 reviews | Active since Jun 2017
I am unemployed since 1 October 2021. For many years before ending employment my income bracket did not require e-filing. After SARS had taken their pound of flesh from my retirement payout, I had believed our only dealings now would be through VAT. Lo and behold, out of the blue I start receiving computer generated SMS's [So: NO chance of replying] allerting me to a PENALTY FEE payable to SARS. I try to access e-filing, but both the website - & App - denies knowledge of my existence. I try to re-register - jumping through ALL the hoops of document upload & picture taking & STILL they say that documents are outstanding. Navigating to that site, I can't find which documents they have a problem with, for as far as I can see ALL HAVE BEEN uploaded. So I try to make an appointment. But apparently I reside in the WRONG province - so I also get NOWHERE with that! Now I start getting e-mails demanding payment, but it is from a "no-reply" source. So once again - one CANNOT open a dialogue with them. I try the "chat" function on their app - it is not working! I try to telephone them. Selecting the correct number for my problem, the tin voice informs me that their offices are closed. Closed no matter which time of day I 'phone during their self-proclaimed "office hours", during weekdays (& mid school term). They then give you a refference number & end the call. So NOW I try just paying them, to show compliance. But again I am met by FRUSTRATION only!! If I select "Bank Approved Recipients", the whole transaction bombs out right at the last step before payment, citing "failed narrative". Trying to access them via the "Government Payments" turn up empty. Contacting the banks help centre (which at least is accessable - sometimes), I am informed that SARS does not acknowledge the "Bank Approved " link; & in order for the "Governement Payment" link to be populated, I must access e-filing. We have come exactly full circle - it has drawn a ZERO!! HOW THE ****** HELL ARE ONE SUPPOSED TO PAY SARS - IF THEY BLOCK PAYMENT AND ACCESS!!???