SARS delays in Refunding Tax Payers Money

I submitted my return via e filing and uploaded the relevant supporting documentation on the 2 July 2015.<br> <br> There was no movement on my efiling and I made numerous calls to enquire about that status.<br> <br> I was told to wait 30 working days. Upon the 30 working days expiring I logged an escalation.<br> <br> When I called to follow up on the escalation it could not be picked up on the system and I was asked to log another escalation.<br> <br> Last Thursday I received a call from Renelle Stevens who apologized for the delay in finalizing my Return and assured me that I would have my return finalized in the next few days.<br> <br> I called SARS on the 01 September and asked to get in touch with Renelle and was told to leave my details and she would email me and to date I have received no email or phone call.<br> Another week has gone by and when I called SARS now I have been advised that I need to wait 21 days.<br> This process is very frustrating and there is no concrete feedback being received yet SARS owes me a refund.<br> Why is it that when SARS owes us money we must wait forever but when we owe SARS money they impose penalties and interest on it.<br> <br> When will I get feedback on this?<br> <br>