SARS DEFICIT IN PROFESSIONAL WORK SKILLS & KNOWLEDGE

The refund department of SARS does not have the proficiency, skills and competence to resolve my case . I have paid in March 2025, The penalty fee. There is proof submitted. The process from submitting proof, it takes 21 days to resolve, Now I have to cal in daily as their escalation does not an SLA meaning it can take a whole year to resolve my case. Yesterday I was told by SARS agent to log a complaint which will take another 21 days. I believe that is not acceptable. One can really die and exit the earth whilst SARS is failing to render me with immediate service. I am a south African born & breed citizen My profile has a STOPPER placed to allow for their process, Till today I have lots of Case numbers and no SARS correspondence:

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