SARS DEDICATED STAFF!! NO SERVICE!!

No support from SARS DEDICATED Staff!! Have a despute with SARS and every time we upload documents they cant see the documents then we personally send it to a dedicated staff member and they upload the documents then for weeks its pending en after that we get a notice of DECLINED. A COUPLE OF DEDICATED SARS STAFF SAID THAT THERE ARE MONEY OWED TO US, BUT EVERY TIME SARS STAFF DECLINE THE DESPUTE. JUST FOUND OUT SOME OF THE DEDICATED SARS STAFF DECLINE QUERIES, DESPUTES, VAT NR. REG., BECAUSE THEY DONT FEEL LIKE WORKING ON ANYTHING ON THAT DAY AND REMEMBER THEY ARE WORKING FROM HOME NO ONE TO CHECK UP ON THEM!! The person in charge NEEDS TO CHECK UP ON IT'S DEDICATED STAFF!!!