SARS *********** Consultants

If I could rate a - 1Million I would. SARS is supposed to assist with queries. They have no regard for the public. You call them and wait 2+ hours to speak to a consultant. Eventually you are assisted and in the middle of the conversation the call drops and they don't call you back. Then you call again. So today alone I managed to get through 5 times. No success on any of the queries. The documents submitted was lost and they can't tell you what happened to it. Funny thing, you submit this electronically right onto their website and they manage to loose the documents. On the last call I was told to make use of the guides on the website because it's not her job to assist me with the queries. Why do you thing SARS CONSULTANT did I call you? I make use of the guides and then I am informed that there should have been more supporting documents. Now my question is which documents? Do you think I like to use my whole day to call SARS. No I don't. There is really good consultants at SARS but most of them don't want to help. On my last call she didn't even bother to request the information form the individual. How are we supposed to solve SARS matters if the staff refuse to assist or loose documents or give you the incorrect information also received today. You just take our money waste it on who knows what and the service is terrible. Oh and SARS don't take calls before 9 and just after 2 you are cut off and try to call back, they tell you that this is out of business hours. Oh yes and they still use the covid story in order to not help in certain cases. Are you even using the rating on the consultants? If you did, you would know wo was able to do their jobs and who not. Let me tell you, Thursday is not a good day to call SARS.