SARS Cannot assist in removing my old TAX number from my profile so that i can submit returns on my new tax number

I am writing to express my frustration and seek urgent assistance regarding an ongoing issue with my tax numbers and the SARS eFiling system.

Four years ago, I was sequestrated and subsequently received a new tax number. In November 2023, I was issued another new tax number. However, my previous tax number has been deactivated, and I am unable to submit any returns on SARS eFiling. Despite multiple attempts to resolve this issue over the phone, the consultants have not been able to understand my problem. They repeatedly provide the same steps, which do not work, as I am unable to click on the tax returns menu.

I urge you to log in to my profile and see for yourself what I am experiencing. I am not going to attempt to submit tax returns or pay any tax unless this issue is resolved. This is my final attempt to resolve this matter through SARS. I urgently request that you remove the deactivated tax number from my profile and correct the current tax number so that I can submit my returns without further issues.

Your prompt attention to this matter would be greatly appreciated.

Thank you for your understanding and cooperation.