SARS can disappoint indeed

I did my e filling online on 18/07/2018 & got a message reading ''Please note that your return cannot be processed immediately due to an outstanding Tax Directive. Therefore, manual intervention is required. SARS will advise you as soon as your return has been assessed. LUMP SUM DECLARED BUT DIRECTIVE OUTSTANDING''. I then went to SARS Offices in Doringkloof, Centurion on Monday 20/07/2018 to find out what exactly is this DIRECTIVE that is outstanding, & was advised to call the company that did the provident fund for my previous company & ask the to email me the IRP5 & Tax Directive.

I then did that & went back to SARS Offices in Doringkloof again with the documents on the 23/07/2018 & the lady who was assisting me told me that it will take 21 working for SARS to complete the whole process of manual intervention. I then called SARS Call Centre on the 30/07/2018 to confirm if the information I got was correct & the gentleman who was assisting me told me it will take 90 working days for the manual intervention & gave me ref number ********** 29.

I then asked the guy to get his supervisor to call me regarding this, just to clarity as to whether SARS is trying to make this my problem or what & till today I haven't got a call or any feedback. This is just not a service I was hoping for at all & I am so disappointed with SARS's services.