SARS call centre official shouldn't deal with public, until re-trained

9 May 2023, call SARS customer centre ***. After holding 1 hour 27 minutes, Ms Doreen Erickson answers. I state my full name, from which Gov. Dept I'm phoning, the reason for my call (work related, nothing about tax but about a list of general info around tax verifications; my Director would prefer a face to face meeting.). She interrupts me repeatedly without listening full out, I had to ask her not to shout at me, she clearly didn't understand my 1st question as she referred me to the "Guide for Tax Compliance" (which I had already scrutinised and had open in front of me along with all other possible SARS pages looking for info before I bothered to call) and when I said the Guide does not address my question, perhaps she can tell me what I asked at the start so that we can try from there, she slammed down the phone in my ear @ 1 hour 35 mins. (Have the screen shots.) SARS does not have any forum for complaints about staff, so unfortunately I have to do this publicly.