SARS Call Centre Dropped call after waiting almost 2hrs.

I called the *** SARS Call Centre number to enquire about why I could not access my eFiling account. On the SARS eFiling website it showed "This user does not exist..." but I typed in the other credentials that is needed (i.e. ID, cellphone number, email address and Tax reference number) but still could not access my eFiling account. Then I called the SARS Call Centre and waited for 1hr40mins 33secs only for the call to be dropped. You want people to file their taxes but this isn't conducive to getting that done. Now to waste more of my time to call back. My call started at 10:56 and was abruptly ended just before 1pm - lunch time??