SARS Call Centre

An inefficient call centre process! So much repetition and waffle! Can't someone simply answer the call? Mr Kieswetter has clearly never dialled his own Call Centre. In addition, such an important entity should surely have extended operating hours to service taxpayers? Many people have day jobs and cannot phone in during normal office hours. With your dwindling tax base surely you would focus on servicing us better? A long way to go to become first world.