SARS call centre

I think i can speak for most tax practitioners who will agree that SARS service has deteriorated markedly during 2022. it is virtually impossible to get through the call centre. invariably one's call is dropped whilst holding for anything up to 2 hours. if you reach 2 hours the call is dropped automatically. if you've been holding and then manage to get through, your call is dropped mid conversation at 2 hours which includes your hold time. if do you get through, you can hear the SARS consultant on the line but you appear to be ignored and your call is dropped. it is becoming untenable for the tax industry as we cannot resolve issues if we can't talk to SARS. Mr Kiesewetter, please get your house in order. The SARS persona you portray in the media is a far far cry from the reality on the ground.