SARS Call Center Require Training

Good day

I have been trying to change my banking details with SARS from the beginning of the year, well before the July assessment. Unfortunately, non of the call center agents were able to assist.

They misinformed me that my assessment will be paid into the new bank account that I updated on s*****filing. They were unable to delete my old details from the system, and told me that I should I go personally to the branch with my bank statements. The agents are clueless, and not trained adequately on the e-filing system. I even chatted online with an agent, and they could not delete my old details.

Also, I understand the auto assessment, but why does SARS automatically transfer the funds before we can agree to the amount.

Because of the inefficiency of the call center agents and their lack of knowledge and experience, I lost the funds as it was transferred to wrong bank account without my consent.

The last agent that I spoke to on 02 July, was the only agent that assisted in deleting the old details. By then it was too late, as the funds were already transferred.

I am livid with SARS. They should go back to the old method, where we were allowed to approve or dispute the assessment. They should also train their call center agents, as they are not fully equipped to assist clients.