SARS

Working from home doesn't work for SARS its been 3 months that I am trying to get a booking or to speak to somebody if you phone to make booking you are about 600- 700 in the que when leave your name and cell nr so they can phone you back it doesn't happened I got some experience when they call back when you answer they drop the phone and on their side they can see the call was log they can't see that there was only a second time used. My query is that my previous employer didn't provide the tax directive that was issued instead he used the 12345 which is ***** I tried to contact him with no luck seems he is not interested at this stage I can't submit my e filling log many call with number references to me it is unacceptable that it took some three month trying to book on line try to speak to some one to clear the problem every day i am trying to make contact with out luck. the other thing is the employee can commit a ***** on the e-filing and still can summit but I can't summit. All I need is to help me get the tax directive changed to submittit