SARS blocking refunds

SARS makes it impossible to comply with rediculous demands so that they can hold onto your money . I've filed my return and they come back with a demand for returns for the periods 1996 to 2003. This issue was addressed and concluded with SARS in 2013. I try to make a booking online and get a response that none are available in the WC. I call the call centre and am 1369 in the queue. When the call is answered two hours later, after giving my details the agent cancels my call. I call again and request a call back. Two hours later I get an answer. The agent tries to book an appointment and tells me to go to Beaufort West! (I live in CT). When I explain that is 500km away he is perplexed but agrees 500km is too far. He tells me I have to have an appointment, he can't do anything over the phone, but cannot offer any suggestions to fix the problem that there are no appointments available. Stalemate! SARS asks for the impossible only because I have a refund due! Time SARS sorted themselves out. How can I be expected to have non existent records from nearly 30 years ago. Rediculous.