SARS BENONI INCOMPETENCE

I am deeply disturbed by how SARS treats me as a tax payer. I have been having a problem for 2 years, I have not submitted my returns twice! And I did call them but as most people will attest the waiting time is extremely long and you lose money while holding for them. I the decided to go to the SARS Lakeside mall branch and I was given a number to SMS and they said that they will call me and they never did. I sent an SMS again but they still didn't call me back. I decided to go to SARS again last year, the gentleman took my documents and said that he is going to upload them and they will call me. While that was happening I had 2 garneshee orders from salary from SARS! One is still ongoing it's going to end in April. Surprise surprise I have now received a final demand from them saying that I owe them R10 000! So I am really ****ed by this incompetence!