SARS Belville delivered excellent service

I had been struggling and plodding along with my business returns (ITR14) and desperately needed assistance since numerous telephone engagements did not address my problems over a period of about 3 months. I was unable to obtain a visit to the Cape Town branch any time soon, so accepted the appointment at the Belville branch.

During my most recent telephonic engagement, I spoke with Celestine who sugested the Belville appointment since she works there and would be able to assist me.

Once there, the security personnel was very kind and in fact, a SARS staff member also offered me assistance, since he could probably tell that I was lost (this was my very first visit to this branch). In the waiting area, I waited maybe 10 minutes tops and Celestine came and introduced me to Marina, who showed me to one of the terminals where I could access my e-filing profile - she expertly guided me through the entire process - in approximately 5 minutes my return was complete and I was able to file the return. I was amazed at how Marina was able to navigate the system and help me with queries which had caused me endless frustration and aggravated me for such an extended period.

A sincere thank you Marina and Celestine for your kind assistance in getting me back on track - I appreciate your patient assistance.