SARS BAD SERVICE

I am disgusted by the service SARS has provided to me. Case Number ***. I started my e filling process on the 01.10.2019 and was told that verification takes up to 2 weeks, today marks exactly two weeks and I have still not gotten feedback regarding my refund, my first call last week, I was told that it will be in my account in two weeks, today I then called the call center to do a follow up and I was told that my claim has not been reviewed and that I must wait for 21 days, now this is ridiculous, that refund is urgently needed for my child medical care. I need this matter attended to Immediately. I have white colleagues who submitted their claims after me and have their refund paid out, I don't know why my claim has not even been reviewed yet or is it because I am black. SARS is taking advantage of the less privileged and promoting the wealthy, forgetting that this money due to me and not a loan, what is the criteria of your payout, this is poor service and a spit to the under privileged and this should be investigated, as the wealthy or those economically privileged are paid within 3 days or the next day, the customer service is rude and not accountable,my child needs medical attention and those funds where the way out, but I have waited while others that did the process after me were catered,SARS should respect the public and not treat them that of the apartheid era, can this be sorted out asap please.