SARS bad service

SARS staff is so rude, no customer service whatsoever, call center and actual branch! I called SARS call center to book for an appointment, call center agent made a telephonic appointment, I then went back and called the call center to find out why they made it a telephonic appointment, That constant advised that an agent will contact me and assist me over the phone. That should have been done on the 24/11/202 14:00. Nothing from sars then I called to find out what is going on another consultant advised me to go to sars the following day, with that reference and a different that call and they will assist me. I woke up went to SARS in Dube! The constant was extremely rude didn’t want to hear what I’ve got to say unless I have an appointment that says walk in! he heard no care or time to find out what happened even personally advised me to go on and complain because he cannot be answering for call center staff, if I want assistance I must go on the web and book a walk in appointment. When you go on the Web it doesn’t even give you an opportunity to book.