SARS- AUDIT GOING AROUND IN CIRCLES

SARS is *********** , it is a structure built on 1 track minded people and lack of urgency , when questioned the answer is SORRY THAT IS POLICY , I have submitted my Tax for the year , get assessed and audited , raise and issue after 23 days ( SARS policy is 21 working days ) issue is escalated 5 times than to be told resubmit the LOG BOOK which is apparently not a SARS approved format , however is the exact format has been using for the last 10 years and submitted accordingly , I query my status to be told I am back to the 21 days cycle , so basically I get to the front of the que to be shunted to the back of the que and wait for another 2 months for some sort of resolution , due to someones incompetence who cannot understand or read a LOG BOOK . SARS service is pathetic and unfortunately we as the customers bear the brunt of an *********** STATE department . To Log a complain the IVR line take you in circles , if you get to the front of the que to speak to a consultant the call is suddenly dropped and if you want to complain on the SARS E-Filing system there is no Complaint TAB or BUTTON , yet the website and Chat Bot states you can complain on the E-Filing system. If funds are owed to SARS they will go to an extreme to get "their" money back however if it is funds owed to an honest Tax payer they will look for every excuse to delay and not pay .