SARS - Another wasted effort!!!

This review is on behalf of my dad:

SARS has some of the most *********** employees. My return was submitted in 2021 and all relevant documents that were requested have been uploaded to my efiling profile. There were numerous requests for the same documents but we had still sent it through. Upon receiving confirmation that my return has been finalised i had logged on to my eFiling profile to see that i now owe SARS money which is the first time ever, this was on 07.01.2022. After querying with the agents at their call centre, i was informed that they had not received my Medical Aid Tax Certificate which was uploaded on 11.11.2021. On 14.0.1.22 myself & my daughter have made numerous attempts to dispute the return and have tried to get an agent online to assist but to no avail. We also requested "call backs" but the agents who did call back were the least bit helpful. Are there any people out there who actually still have passion for their jobs or just do it for the sake of earning a salary. SARS needs to review the staff which they employ as many of them do not seem to have proper training.