SARS and their systems have been unbelievable lately. It’s so frustrating.

SARS and their systems have been unbelievable lately. It’s so frustrating.

CASE Number ***

1. I filed all my returns in September. 2. I waited for over 90 days while my returns were being audited. 3. On 15 November, I called SARS multiple times, dealing with over 2 hours of waiting time each time. Eventually, I ended up submitting a complaint on the SARS system, and after 2 days, I received confirmation that the audit had been closed. 4. I was expecting a refund, but there has been no communication whatsoever about any outstanding documents I might need to submit. 5. On 29 November, I called SARS again and waited for 1 hour and 15 minutes to be assisted. I was then told to submit supporting documents and to make an appointment for further assistance, either via walk-in or telephonically. The earliest available date for a telephonic appointment is 24 December. Seriously...? Why wait for so many days to be assisted?

SARS system is sucks.