SARS AGENTS ARE ***********

On the 18th of July 2019 I submitted my tax return on efiling, I received notification that I will be audited. I submitted the requested documents immediately and received a confirmation from SARS that they received my supporting documents, I gave SARS the 21 work days they require to revue my return. On 19 August 2019 I received an sms that supporting documents are still outstanding but the link on efiling to upload documents was not available. I went the SARS branch in Edenvale on the 20th of August 2019. At the branch the agent deleted all my medical expenses for my wife without an explanation as to why this was done, a new deceleration was issued, and I am not able to request a correction through efiling. The SARS declaration form on efiling clearly asks "Were any of the immediate famly member(s) dependants(s) *please note spelling mistake as per SARS efiling form* of a medical scheme(s) to which you paid the contributions. The answer is yes, as I pay my wife's contributions, she has been a home maker for the past 50 years. On what grounds can the agent simply remove all of these medical expenses, without giving me a change to ask, or talk, and simply adjust my tax return? I do not have the agent's name, she was at counter 25 at 10:00 on the morning of 20 August 2019, and I am pretty sure she has a log in code, so SARS will be able to see by whom these adjustments were made.