Sars

Good day 2 weeks back I called sars call Centre because I needed to reset my e-filing log in details. A case was logged and promised turn around time of 72 hours. Today I called again to make a follow up and update on changing banking details . I had to hold for 30 mins, a rude and unprofessional consultant answered the call and told me that I must still wait for my banking details to be updated as it hasn't been done yet. when I requested for a turnaround time, she couldn't give it to me and she dropped the call whilst I was still talking. her name is Rachel.